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How to help protect your devices from malware They may also block whatever content you’re trying to view.

Ads may pop up featuring inappropriate content and flashing colors.Your browser behavior or homepage appearance may change.Your device may suddenly lack storage space.Your device may begin to run more slowly.Changes in your device behavior: for example, unusual ads or pop-up windows may begin to appear, even when you’re not surfing the web.Follow these steps below to learn how to clear your cache for Chrome and Internet Explorer. In the General tab, find the “Search” section and click Settings.Īfter you’ve verified your homepage setting, it’s imperative to clear your browser’s cache.To verify your homepage on Internet Explorer: Select the dropdown menu in the “Search engine” section. In the top right corner of your Chrome browser, click More → Settings.ĥ. Check your homepage and connection settings using the steps below for common browsers.Ĥ. Malware is likely to modify your web browser’s homepage to re-infect your PC.

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But remember that if you already have an antivirus program active on your computer, you should use a different scanner for this malware check since your current antivirus software may not detect the malware initially. Luckily, malware scanners can remove many standard infections. Select Chrome → History → Clear Browsing Data → Time Range → All Time → Clear Data. Follow these steps below to learn how to clear your cache for Chrome and Safari.

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This is a temporary storage location on your computer where data is saved so your browser doesn’t need to download it each time.

Next to “Homepage,” you will verify your default homepage.Īfter you’ve verified your homepage setting, you should clear your browser’s cache.

Next to “New windows open with” and “New tabs open with,” select Homepage.

In the top left corner of your screen, select Safari → Preferences → General.

Select the dropdown menu in the “Search engine” section.

In the top right corner of your Chrome browser, click More → Settings.

Note that you will need to connect your computer to the internet to complete the following steps. Check your homepage and connection settings using the steps below for common browsers.

It’s common for malware to modify your web browser’s homepage to re-infect your Mac. If you believe your computer is infected, we recommend downloading an on-demand scanner from a reliable source and then installing and running security software which provides protection against existing and emerging malware, including ransomware and viruses. It’s important to keep in mind that if you already have an antivirus program active on your computer, you should use a different scanner for this malware check since your current antivirus software may not detect the malware initially. In Finder, click → Applications → Utilities → Activity Monitor → Select Application → Quit Step 4: Run a malware scannerįortunately, malware scanners can remove most standard infections. To avoid sharing your personally identifiable information, refrain from logging into sensitive accounts while your device is infected.

Keylogger viruses are a common component of malware, which run invisibly and are designed to capture your keystrokes.

Release the Shift key when you see the login window (if you are asked to log in twice, learn more about what to do here).ĭisclaimer: Avoid logging into accounts during malware removalīe careful to not expose passwords though a copy-paste function or by clicking a ‘show password’ box if you suspect your computer has been infected.

The Apple logo will appear on your display.

Start (or restart) your Mac, then immediately press and hold the Shift key.

If malware is set to load automatically, this will prevent the malware from doing so, making it easier to remove. Safe mode, often referred to as safe boot, is a way to start your computer so that it performs checks and allows only the minimum required software and programs to load. If you need to download a removal tool, disconnect after the download is complete and don’t connect again until you are sure that the malware has been removed.

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So stay offline as much as possible if you suspect that your computer has been infected.

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How to remove malware from a Mac Step 1: Disconnect from the internetĭisconnecting from the internet will prevent more of your data from being sent to a malware server or the malware from spreading further.